We solve your fabrication problems from prototype to production.















Our Customer Bill Of Rights
Who is the most important person to you? The Customer... At Manufacturers Services Company, the customer is both the Principal (Supplies Custom Services) and the OEM consumer of our services. Without them your livelihood and our Company would cease to exist. The Customer's rights must be protected. These are the guidelines:

1. Meet the customer's expectations as well as his needs.

2. Make solving the customer's problems your first priority.

3. Hire, train, motivate, and reward employees who are:

Caring Competent

Professional Enthusiastic

4. Set up and monitor procedures to ensure that the Customer's call and correspondence go to the right place...the first time.

5. Communicate with the Customer in simple terms which address and solve the problem.

6. Always answer the Customer's Call within three rings.

7. Always return calls within the working day.

8. Always follow up when you have made a commitment to a customer.

9. Always remember the Principal is a customer and needs all considerations and follow-ups due the OEM.

10. Remember "The most important person in the company is the one who makes the sale." And in every communication, you continue to make the sale.


Our Customer Service Strategy:

At Manufacturers Services Company, Service is the Difference!

We care About Our Customers And Commit Ourselves to Quality Customer Service By:

Providing innovative and competitive products designed to meet the needs and expectations of our customers.

Delivering quick response by knowledgeable and highly motivated employees who believe the customer is BOSS.

Striving for reliable and consistent support delivered by sales, quotations, and customer service.


WE INSURE THIS COMMITMENT BY:

  • Actively soliciting the needs and opinions of our customers.
  • Continuously reviewing our company policies and procedures for customer ease of access.
  • Providing training, award opportunities and measurable service standards for each of our employees.

 Manufacturers Services Company
13740 Research Boulevard: Suite B-4
Austin TX. 78750

(512) 267-2104

(512) 335-8128 (FAX)

See Our :
Customer Bill of Rights
Customer Service Strategy

 
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